Service Design - UX / UI Researcher

  30-32 hours per week

About this job

We are currently looking for a Service Designer - UX/UI Researcher to join the team in Delft.

Do you want to make a significant contribution by realising optimal digital customer experiences?

As a Service Designer, you will accelerate the digitazion and digital transformation of an educational centre. Focused on creating added value in existing and new digital customer experiences, and realising new tech and data solutions for the operational efficiency and distinctive capacity of this educational centre. For researchers, students, teachers, and staff. We do this in close collaboration with three Digital Leads in the domains of Education, Research & Innovation, and Operations, and with (senior) stakeholders in the Faculties and Services.

The rate for this position is € 85-90 per hour.

Apply now 

Job details

Service Designer - UX/UI Researcher

Main responsibilities  

  • You will lead service design/customer journey mapping and mining activities from the central digital transformation office (DTO).
  • You will collaborate with different employees, to gain insight into their goals, needs, behaviours,…
  • You will design and implement service design strategies and solutions that improve the efficiency of the services.
  • You will carry out workshops, interviews, and user testing to gather insights.
  • You will create user journeys, personas, and service blueprints to visualise complex processes and interactions.
  • You will collect and analyse data to measure the effectiveness of realised service design initiatives and improve the process if necessary.


  • Educational background in service design, interaction design, business administration, or a related field.
  • 5-10 years of proven experience in service design and associated methods and techniques, such as design thinking, user research, prototyping, and co-creation.
  • Experience in large organizations with complex processes. Experience in an academic environment is a plus.
  • Affinity with technological innovation and digital transformation.
  • Strong analytical and problem-solving skills, with the ability to effectively work with diverse stakeholders at various levels.
  • Fluent in both Dutch and English.


Are you enthusiastic about becoming our new Service Designer - UX/UI Researcher?

Apply via our application form, or send your CV and motivational letter directly to

Apply now

Our story

At S[&]T we contribute to a safer life on earth by translating space data into valuable and actionable insights. We oversee data from instruments to application, and apply our expertise within our software frameworks, information products and consultancy.

Our society relies on space and scientific instruments for climate change monitoring, navigation, defence and national security, and other crucial services we all use in our daily lives. These instruments produce an enormous quantity of complex data, and our goal is to unlock its value.

We have more than 20 years of experience working on instrument calibration, the creation of data quality monitoring tools, the development of real-time data processing frameworks, and the development of application-specific algorithms. With this, we help organisations, governments and industries to strengthen their information position and thereby improve their decision making. We focus on the following domains: Space & Science, Defence & Security, Environment & Sustainability, and High-Tech Consulting.

Privacy notice

In order to apply for this vacancy you must submit your personal information to S[&]T. We will collect, use, and process your personal information as mentioned in our Privacy Policy. Our policy and processing of your personal information are compliant with the GDPR.

How to apply

Would you like to hear more? Send your CV and motivational letter to or apply directly through our website.

Kindly note that acquisition from third parties (e.g. agencies) based on this vacancy is not welcome.